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Personal Shipping Services

Unit 6 Mill Lane Industrial Estate, Mill Lane, Croydon, Surrey, CR9 4PS

Tel: 020 8686 7733
Fax: 020 8686 7799
E-mail: [email protected]
Web: www.pssremovals.com


At PSS, our aim is to ensure that we keep all of our staff and clients safe during the current pandemic. We are following the guidance provided by both the Government and the British Association of Removers, so that we can carry out your removal safely. This notice is to let you know what steps we are taking, and what we will require from you during the removal.

What we are doing to protect both you and our staff:

  • Our crews are kept up to date with the best advice from Public Health England and The Health & Safety Executive.
  • In addition, based on this advice, our crews have a set procedure they must follow at the start of their working day, right through to the start of the move and the end of their working day. This procedures includes important measures such as social distancing and the use of Personal Protective Equipment when required, and the use of hand santisers to be used during the removal;
  • The crews are working in restricted teams, so that there are fewer team changes over this period, helping to limit the number of contacts each crew member has;
  • Crew members will advise us immediately if they develop symptoms of Covid-19, or if they have been in contact with anyone who has developed symptoms, and they will then isolate for the recommended period;
  • We will not provide any paperwork at the end of the removal; however, your Move Manager will email these to you as soon as possible following completion of the collection

What we ask of you:

  • Let us know if, in the two weeks prior to your move, you develop any of the symptoms of Covid-19, or if you are in contact with anyone who has developed such symptoms, or if you have been active in the community;
  • There should be only one customer present at the property at the time of the removal.;
  • We need you to clean all surfaces, door handles, stair rails/bannisters before our crew arrive;
  • Please leave all internal doors open for the delivery to reduce the need for contact;
  • Please allow our crew access to a bathroom to allow them to wash their hands regularly throughout the delivery;
  • If possible it would be best if the removal can be done from an empty property, in which case we will need one person to be present at the start of the removal to let the crew in, and at the end of the removal to check the property and to lock up;
  • If someone does remain at the property during the removal, they must not be in the same room as, nor be within 2 metres of, any export packer at any time;
  • During loading of the container or removal vehicle, no-one apart from the crew should be near the house or vehicle at any time

Due to the restrictions we need to have for contact between clients and crew during the day, it is more important than ever to make sure you are ready for your move and we ask that you follow the advice provided in the Check List in your booking confirmation email.

   SIGNED: *  DATE: *

 Reference No.: *

 By typing your name in the electronic signature field you are agreeing to follow the above instructions for your removal.