Customer Reviews
JM
Anna was absolutely fantastic, explained fully what was required with a really happy tone. She was a real joy to deal with, most of the time these days you get a robot, she made the whole process easy. I don`t normally leave any sort of review but that lovey lady totally deserved my time
Shaun Richards
I just moved back to Toronto after having lived in London for ten years. I had a good sized one bedroom flat furnished with flat pack furniture, a few nice pieces of art, lots of clothes, my prized shoe collection, and some nice kitchen / dining ware. Given the costs of buying everything new, if it could even be had in Canada, I decided that it would be worth it to ship a good chunk of my things back. I consulted a few shipping companies, but, in the end, decided to go with PSS International Removals, which was recommended by someone in this group. They were both the cheapest option and the most professional in terms of responding promptly to my emails. Everything arrived earlier this week in what appears to be perfect condition, including several large glass cabinet doors. I've been very satisfied with all aspects of their service and I'm happy to recommend them to anyone making a move across the pond
Mike
Thank you for your help and service. My item arrived safe and sound a couple of days ago. That was so quick!
Rob Harrison & Dale Foulser
Dear Nick
We remain very impressed with your company, and should we end up moving internationally once again, we will be thinking of PSS without hesitation.
I've been given your name as I wanted to pass on some feedback directly regarding the services of PSS and some of your staff.
We decided to move to Toronto and agreed to use your company to move our furniture. The move was completed in two parts, the bulk of the move was completed in November, and the final part last week. As we all know moving is stressful at the best of times when just heading down the road, moving internationally does add a certain level of additional stress.
We can't say 'thank you' enough for the stunning service that we've received from your team. They were simply fantastic, so helpful and really went above and beyond anything we expected from them. Everyone we contacted and worked with have been truly professional.
In particular we'd like to say a special 'thank you' to Chris, Danchy and John who worked tirelessly to pack our furniture on time, and with such care. We feel very fortunate to have had Chris and Danchy come back for the second part of the move, again completed without any issue or problem. Nothing asked was too much trouble, and always carried out with a smile.
Your teams back in the office have also been great - sadly we do not know the names of all those that we spoke with, however we would also like to pass on our thanks to Brendon who has had to put up with multiple calls and daft questions - again, handled extremely pleasantly and professionally, with any outstanding matters always followed up quickly.
We remain very impressed with your company, and should we end up moving internationally once again, we will be thinking of PSS without hesitation.
Our thanks once again and best regards
Rob Harrison & Dale Foulser
We remain very impressed with your company, and should we end up moving internationally once again, we will be thinking of PSS without hesitation.
I've been given your name as I wanted to pass on some feedback directly regarding the services of PSS and some of your staff.
We decided to move to Toronto and agreed to use your company to move our furniture. The move was completed in two parts, the bulk of the move was completed in November, and the final part last week. As we all know moving is stressful at the best of times when just heading down the road, moving internationally does add a certain level of additional stress.
We can't say 'thank you' enough for the stunning service that we've received from your team. They were simply fantastic, so helpful and really went above and beyond anything we expected from them. Everyone we contacted and worked with have been truly professional.
In particular we'd like to say a special 'thank you' to Chris, Danchy and John who worked tirelessly to pack our furniture on time, and with such care. We feel very fortunate to have had Chris and Danchy come back for the second part of the move, again completed without any issue or problem. Nothing asked was too much trouble, and always carried out with a smile.
Your teams back in the office have also been great - sadly we do not know the names of all those that we spoke with, however we would also like to pass on our thanks to Brendon who has had to put up with multiple calls and daft questions - again, handled extremely pleasantly and professionally, with any outstanding matters always followed up quickly.
We remain very impressed with your company, and should we end up moving internationally once again, we will be thinking of PSS without hesitation.
Our thanks once again and best regards
Rob Harrison & Dale Foulser
Warren
Finally, I'd like to say how easy the shipment was through your company, the packers...
(I've unfortunately forgotten their names) were thoroughly professional, very friendly and were are an excellent advert for PSS. A friend recommended that I use PSS and I would certainly recommend your company.
Kind Regards
Warren
(I've unfortunately forgotten their names) were thoroughly professional, very friendly and were are an excellent advert for PSS. A friend recommended that I use PSS and I would certainly recommend your company.
Kind Regards
Warren
Trudy and John Byrne
Can I just say that the three guys who moved us have been incredibly professional, helpful, kind and accomodating. They are true professionals and really made things so easy for us.
They were respecful, when needed and willing to take a few moments here and there, to have a chat or just check everything was going to plan for us. I just wanted to make sure this praise was noted and passed on, as they have made a very stressful and emotionally difficult time immensley easier. I would recommend PSS to anyone in a heartbeat, and now know just how you have managed to make such a good name for yourselves. Please thank them personally from us and wish them all the best.
Regards
Trudy and John Byrne
They were respecful, when needed and willing to take a few moments here and there, to have a chat or just check everything was going to plan for us. I just wanted to make sure this praise was noted and passed on, as they have made a very stressful and emotionally difficult time immensley easier. I would recommend PSS to anyone in a heartbeat, and now know just how you have managed to make such a good name for yourselves. Please thank them personally from us and wish them all the best.
Regards
Trudy and John Byrne
Sheena & David Henderson
The work they did was truly amazing, barely stopping from their time of arrival until the container finally left just after three yesterday.
Just wanted to write a brief note to say thank you very much to your staff Alan and Jim who did such a fantastic job packing up our household into a 40 foot hi cube the start of this week. The work they did was truly amazing, barely stopping from their time of arrival until the container finally left just after three yesterday.
We would wholeheartedly recommend PSS for their service which has been superb throughout. Richard, who came to provide the estimate, did a great job, explaining the company and what to take....everything. The staff who arranged the removal times, those who delivered our boxes. Nothing has been too much trouble. Then to cap it all we had Alan and Jim who made fast and efficient work of the pack and load of the container. They worked like trojans and kept a sense of humour, which in our house is a must! They also gave us excellent advice on what had to be left versus what could travel, and occasionally if something needed a bit more cleaning to pass MAF inspections.
Looking forward to tracking our container as it makes it way across the world. We'll let you know how it goes at the other end.
Many thank
Sheena & David Henderson
Just wanted to write a brief note to say thank you very much to your staff Alan and Jim who did such a fantastic job packing up our household into a 40 foot hi cube the start of this week. The work they did was truly amazing, barely stopping from their time of arrival until the container finally left just after three yesterday.
We would wholeheartedly recommend PSS for their service which has been superb throughout. Richard, who came to provide the estimate, did a great job, explaining the company and what to take....everything. The staff who arranged the removal times, those who delivered our boxes. Nothing has been too much trouble. Then to cap it all we had Alan and Jim who made fast and efficient work of the pack and load of the container. They worked like trojans and kept a sense of humour, which in our house is a must! They also gave us excellent advice on what had to be left versus what could travel, and occasionally if something needed a bit more cleaning to pass MAF inspections.
Looking forward to tracking our container as it makes it way across the world. We'll let you know how it goes at the other end.
Many thank
Sheena & David Henderson
Jean, Paul, Hannah and Luke (Kent to Australia)
Hi David
The two guys were as professional and helpful as the PSS crew and had us all sorted within about 3 hours
Just to let you know we moved house on Friday 1st October and Kents arrived bang on time at the agreed 12 noon. The two guys were as professional and helpful as the PSS crew and had us all sorted within about 3 hours. Everything arrived with only one tiny breakage of an ornament but that was already cracked before we left the UK so were were extremely impressed!
Kents were brilliant in keeping us advised of where things were up to and we went down to their depot in Canning Vale to pay invoices.
We have settled in really well in Oz and things are going better than we could have ever expected and once again we want to thank PSS, Kents and all the people involved in making our move over so stress free.
We would highly recommend your company to anyone.
Many thanks again.
Kind regards..
Jean, Paul, Hannah and Luke
The two guys were as professional and helpful as the PSS crew and had us all sorted within about 3 hours
Just to let you know we moved house on Friday 1st October and Kents arrived bang on time at the agreed 12 noon. The two guys were as professional and helpful as the PSS crew and had us all sorted within about 3 hours. Everything arrived with only one tiny breakage of an ornament but that was already cracked before we left the UK so were were extremely impressed!
Kents were brilliant in keeping us advised of where things were up to and we went down to their depot in Canning Vale to pay invoices.
We have settled in really well in Oz and things are going better than we could have ever expected and once again we want to thank PSS, Kents and all the people involved in making our move over so stress free.
We would highly recommend your company to anyone.
Many thanks again.
Kind regards..
Jean, Paul, Hannah and Luke
Romin Yussuf
Hi Caitlin
I just want to thank you for your excellent service. We have received our shipment this morning...
I just want to thank you for your excellent service. We have received our shipment this morning. The local clearing agents were equally helpful. The entire shipment was intact and no damage or even a minor scratch was found on bags/boxes. I will recommend your company to all my friends in the UK. It was a pleasure doing business with you.
Kind Regards,
Romin Yussuf
I just want to thank you for your excellent service. We have received our shipment this morning...
I just want to thank you for your excellent service. We have received our shipment this morning. The local clearing agents were equally helpful. The entire shipment was intact and no damage or even a minor scratch was found on bags/boxes. I will recommend your company to all my friends in the UK. It was a pleasure doing business with you.
Kind Regards,
Romin Yussuf
Mr & Mrs Abbott (Southend to Brisbane)
Dear David
We felt we must write to express our deep gratitude to the two Andy's and Chris who moved us this week.
From the moment they arrived we felt that a huge weight had been lifted from our shoulders. They were at all times friendly and professional. Their demeanor helped us cope with the huge stress we were under.
They are a great credit to PSS, which I would be surprised if you are not already aware of.
If the People delivering our worldly goods are anything like them we will have a great start to our new life in Brisbane.
Yours Faithfully
Mr & Mrs DJ Abbott
We felt we must write to express our deep gratitude to the two Andy's and Chris who moved us this week.
From the moment they arrived we felt that a huge weight had been lifted from our shoulders. They were at all times friendly and professional. Their demeanor helped us cope with the huge stress we were under.
They are a great credit to PSS, which I would be surprised if you are not already aware of.
If the People delivering our worldly goods are anything like them we will have a great start to our new life in Brisbane.
Yours Faithfully
Mr & Mrs DJ Abbott
Mr & Mrs Turnbull (Harrogate to Adelaide)
Hi Louise
I just thought that today, on the day our container sails for Australia that I would drop you a line to thank you sincerely for your help with our move.
Nigel Millington came last Wednesday completing the estimate.He was professional and extremely experienced being able to answer a whole host of questions whilst simultaneously doing a thorough and specific estimate.
Two days later the removal guys arrived followed by the container. They packed the container efficiently and professionally- 106 items in around 5 hours (We'd have been looking at 5 weeks to do a similar job!).
Please pass on our sincere thanks to the guys involved and please be assured that I will make sure that your services are recommended to anyone who I know who will be making the move down under.
If you need any endorsement from us for your marketing literature , website or such then please let me know.
All the best
David and Rachel Turnbull, George and Daniel
I just thought that today, on the day our container sails for Australia that I would drop you a line to thank you sincerely for your help with our move.
Nigel Millington came last Wednesday completing the estimate.He was professional and extremely experienced being able to answer a whole host of questions whilst simultaneously doing a thorough and specific estimate.
Two days later the removal guys arrived followed by the container. They packed the container efficiently and professionally- 106 items in around 5 hours (We'd have been looking at 5 weeks to do a similar job!).
Please pass on our sincere thanks to the guys involved and please be assured that I will make sure that your services are recommended to anyone who I know who will be making the move down under.
If you need any endorsement from us for your marketing literature , website or such then please let me know.
All the best
David and Rachel Turnbull, George and Daniel
Mr & Mrs Flagg
Dear David & Mary,
My wife and I thought we would write to let you know what a fantastic service experience our move was.
When parting with a large sum of money there is always a concern that you will not receive what has been promised or that what you do receive is sub standard or worse still, unfit for purpose, leaving the customer out of pocket or facing additional expenditure to put right what should have been delivered under the contract. When you couple these concerns with the delivery of your personal effects the selection of a reliable company is obviously of paramount importance.
I was first introduced to PSS Removals from one of my colleagues who transferred to Australia and was advised that they were the best shipping company to use. From the moment I arrived back in England and picked up the phone to speak to a member of staff, to meeting at first hand one of your packing agents, I always felt very comfortable that PSS Removals were the right company to use.
The quotation I received arrived promptly and was very cost effective and reasonable in comparison to other shipping companies...
I would have no hesitation to recommending PSS for their removal services and personally inform them not to bother with anyone else.
Thank you once again!
My wife and I thought we would write to let you know what a fantastic service experience our move was.
When parting with a large sum of money there is always a concern that you will not receive what has been promised or that what you do receive is sub standard or worse still, unfit for purpose, leaving the customer out of pocket or facing additional expenditure to put right what should have been delivered under the contract. When you couple these concerns with the delivery of your personal effects the selection of a reliable company is obviously of paramount importance.
I was first introduced to PSS Removals from one of my colleagues who transferred to Australia and was advised that they were the best shipping company to use. From the moment I arrived back in England and picked up the phone to speak to a member of staff, to meeting at first hand one of your packing agents, I always felt very comfortable that PSS Removals were the right company to use.
The quotation I received arrived promptly and was very cost effective and reasonable in comparison to other shipping companies...
I would have no hesitation to recommending PSS for their removal services and personally inform them not to bother with anyone else.
Thank you once again!
Mr Dueman
Dear Sir/Madam,
I would like to take this opportunity to thank PSS Removals for their courtesy, professionalism and expeditious service in arranging the shipment of our goods to Australia. I am a Metropolitan Police Officer who will soon be immigrating to Australia to join Western Australia Police in Decemeber 2007.
I was first introduced to PSS Removals from one of my colleagues who transferred to Australia and was advised that they were the best shipping company to use. From the moment I arrived back in England and picked up the phone to speak to a member of staff, to meeting at first hand one of your packing agents, I always felt very comfortable that PSS Removals were the right company to use.
The quotation I received arrived promptly and was very cost effective and reasonable in comparison to other shipping companies...
I would have no hesitation to recommending PSS for their removal services and personally inform them not to bother with anyone else.
Thank you once again!
I would like to take this opportunity to thank PSS Removals for their courtesy, professionalism and expeditious service in arranging the shipment of our goods to Australia. I am a Metropolitan Police Officer who will soon be immigrating to Australia to join Western Australia Police in Decemeber 2007.
I was first introduced to PSS Removals from one of my colleagues who transferred to Australia and was advised that they were the best shipping company to use. From the moment I arrived back in England and picked up the phone to speak to a member of staff, to meeting at first hand one of your packing agents, I always felt very comfortable that PSS Removals were the right company to use.
The quotation I received arrived promptly and was very cost effective and reasonable in comparison to other shipping companies...
I would have no hesitation to recommending PSS for their removal services and personally inform them not to bother with anyone else.
Thank you once again!
Mr Danton
Dear Sir/Madam,
My wife and I felt we should write and tell you that we were so pleased to find how well our household items had been packed, for the journey to Australia.
Will you please thank the team for the help they gave us, and for a job well done.
My wife and I felt we should write and tell you that we were so pleased to find how well our household items had been packed, for the journey to Australia.
Will you please thank the team for the help they gave us, and for a job well done.
Mr & Mrs Darby
Dear Sir,
Just dropping you a quick line to thank your company for the professional way in which our recent move was handled.
Richard and Mel were extremely careful with all of our precious possessions and we are very grateful to them both. They both worked extremely hard and took the strain out of this stressful event. They are a credit to your company.
Just dropping you a quick line to thank your company for the professional way in which our recent move was handled.
Richard and Mel were extremely careful with all of our precious possessions and we are very grateful to them both. They both worked extremely hard and took the strain out of this stressful event. They are a credit to your company.
Mr & Mrs Cartwright
Dear Sir or Madam
I would like to send my grateful appreciation of the friendly, helpful and cheerful staff that assisted in removing our items from our old address in preparation for our move to Brisbane.
The staff was excellent, hard working and made the whole experience less stressful and we are definitely going to be recommending you to anyone else who may consider emigrating. We cannot thank you enough. Please could you extend our thanks to your staff.
I would like to send my grateful appreciation of the friendly, helpful and cheerful staff that assisted in removing our items from our old address in preparation for our move to Brisbane.
The staff was excellent, hard working and made the whole experience less stressful and we are definitely going to be recommending you to anyone else who may consider emigrating. We cannot thank you enough. Please could you extend our thanks to your staff.
Mr Golding
Dear Mr Witham,
My wife and I would just like to let you and your colleagues know how much we have appreciated the professionalism and efficiency of your company with regard to moving all our belongings to South Africa recently.
The care and attention to detail of the packaging in the U.K. meant that not a single item was damaged or broken during transit - a remarkable achievement!
You will also be pleased to learn about the excellent service we received from your South African agents, Magna International Movers. They dealt very efficiently with the Customs, and arranged prompt and careful unloading of our property at our home, in spite of the Easter break and elections!
I would be very happy for you to use this letter in any of your publicity. Thank you all again.
My wife and I would just like to let you and your colleagues know how much we have appreciated the professionalism and efficiency of your company with regard to moving all our belongings to South Africa recently.
The care and attention to detail of the packaging in the U.K. meant that not a single item was damaged or broken during transit - a remarkable achievement!
You will also be pleased to learn about the excellent service we received from your South African agents, Magna International Movers. They dealt very efficiently with the Customs, and arranged prompt and careful unloading of our property at our home, in spite of the Easter break and elections!
I would be very happy for you to use this letter in any of your publicity. Thank you all again.
Mr P and Mrs S Hunt
Dear PSS,
We just had to write to say a BIG THANKYOU to our packers Andy S, Andy M and Chris M who were absolutely outstanding whilst packing up our home to send to New Zealand.
They were absolutely wonderful from start to finish and we can not thank them enough for making what could have been a very stressful time a real pleasure.
They were not just courteous, but also very efficient and highly professional throughout the two days they were with us.
Their knowledge of the whole process was excellent and they could answer any queries we had, which made us feel very well cared for.
We would definitely recommend your service to others without hesitation.
We just had to write to say a BIG THANKYOU to our packers Andy S, Andy M and Chris M who were absolutely outstanding whilst packing up our home to send to New Zealand.
They were absolutely wonderful from start to finish and we can not thank them enough for making what could have been a very stressful time a real pleasure.
They were not just courteous, but also very efficient and highly professional throughout the two days they were with us.
Their knowledge of the whole process was excellent and they could answer any queries we had, which made us feel very well cared for.
We would definitely recommend your service to others without hesitation.
A.B Drysdale
Dear Sirs,
I write to tell you how immensely impressed my wife and I are with the total professionalism and expertise with which our imminent move to New Zealand has been managed by all at PSS.
From the initial visit to our house by your estimator through to the eventual packing and removal, we have received nothing but the best in courtesy, communication, advice and affability. It was a pleasure to speak with Mark and Brendon of the NZ Department on the phone and we got on extremely well with the close-knit team of packers. They worked hard and speedily, but with great care and respect for our belongings. They were good company.
Now fully satisfied with the whole operation, we can look forward to joining our daughter in Wellington (as nearish neighbours).
We wish you all at PSS the very best and are truly grateful for everything.
I write to tell you how immensely impressed my wife and I are with the total professionalism and expertise with which our imminent move to New Zealand has been managed by all at PSS.
From the initial visit to our house by your estimator through to the eventual packing and removal, we have received nothing but the best in courtesy, communication, advice and affability. It was a pleasure to speak with Mark and Brendon of the NZ Department on the phone and we got on extremely well with the close-knit team of packers. They worked hard and speedily, but with great care and respect for our belongings. They were good company.
Now fully satisfied with the whole operation, we can look forward to joining our daughter in Wellington (as nearish neighbours).
We wish you all at PSS the very best and are truly grateful for everything.
Helen Osborne and Trevor Deane
Dear Team,
I wanted to write on behalf of both my partner and myself to express our immense thanks at the great job you have done in ensuring that our goods arrived both safely and in accordance with the time frame that you discussed with us. We are now settled into our new home in New Zealand, having emigrated from the UK.
This has been a hugely significant and emotional experience in our lives, but the move has been made so much more comfortable and manageable with the knowledge that our precious belongings were being handled by a company with so much professional experience in this field. Your staff have been polite, prompt and efficient at all stages of the process, from the point of handling our initial enquiry, to offering us advice on preparing for the team's arrival to undertake the packing, to ensuring that all items were packed with care and were safely sent on their way. Thank you so much for your assistance in our move!
As part of your continuing service, on arrival in New Zealand our goods were given over to the care of NZ Van Lines based in Tauranga who again provided a high quality service in terms of storage, transport and final delivery of our goods. They too maintained excellent communication with ourselves throughout the process.
You have two very satisfied customers here and we will be quick to recommend you to any of our friends or family who might be considering a similar life move! Many, many thanks!
I wanted to write on behalf of both my partner and myself to express our immense thanks at the great job you have done in ensuring that our goods arrived both safely and in accordance with the time frame that you discussed with us. We are now settled into our new home in New Zealand, having emigrated from the UK.
This has been a hugely significant and emotional experience in our lives, but the move has been made so much more comfortable and manageable with the knowledge that our precious belongings were being handled by a company with so much professional experience in this field. Your staff have been polite, prompt and efficient at all stages of the process, from the point of handling our initial enquiry, to offering us advice on preparing for the team's arrival to undertake the packing, to ensuring that all items were packed with care and were safely sent on their way. Thank you so much for your assistance in our move!
As part of your continuing service, on arrival in New Zealand our goods were given over to the care of NZ Van Lines based in Tauranga who again provided a high quality service in terms of storage, transport and final delivery of our goods. They too maintained excellent communication with ourselves throughout the process.
You have two very satisfied customers here and we will be quick to recommend you to any of our friends or family who might be considering a similar life move! Many, many thanks!
Ania
Hi Claire,
I hope you are well.
I would like say a big thank you for the team who helped us this Saturday with our moving!
Every one was so helpful and really professional. I couldn't imagine this day could go better and smoother. I was so stressed out and they managed to cheer us up. Really professional and nice, friendly people.I'm really impressed. Thank you so much.
Kind regards,
Ania
I hope you are well.
I would like say a big thank you for the team who helped us this Saturday with our moving!
Every one was so helpful and really professional. I couldn't imagine this day could go better and smoother. I was so stressed out and they managed to cheer us up. Really professional and nice, friendly people.I'm really impressed. Thank you so much.
Kind regards,
Ania
Gill & Paul Bunnell
Hi Mark,
Just a quick note to say thank you to all at PSS for making our 2 shipments painless and smooth. Everything turned up in perfect condition apart from 1 glass jug that I packed badly so, given the weather, it was very impressive!
We would have no hesitation in referring PSS to anyone who asks.
Best wishes
Gill & Paul Bunnell
Just a quick note to say thank you to all at PSS for making our 2 shipments painless and smooth. Everything turned up in perfect condition apart from 1 glass jug that I packed badly so, given the weather, it was very impressive!
We would have no hesitation in referring PSS to anyone who asks.
Best wishes
Gill & Paul Bunnell
James
Hi Claire,
The consignment has arrived safely and is a tribute to the packers - absolutely no damage whatsoever so please congratulate and thank them.
The only problem was with Chess removals who took longer to ship the consignment 150kms than did the whole sea voyage. However that is now in the past and their delivery driver was a very cheerful and helpful young man which made up for a great deal.
Thanks again,
James.
The consignment has arrived safely and is a tribute to the packers - absolutely no damage whatsoever so please congratulate and thank them.
The only problem was with Chess removals who took longer to ship the consignment 150kms than did the whole sea voyage. However that is now in the past and their delivery driver was a very cheerful and helpful young man which made up for a great deal.
Thanks again,
James.
Shairaz
Dear Claire,
Just wanted to inform you that Nigel and Katy delivered our furniture this morning (my wife will do a thorough unpack later to see if anything is missing - not that we think there is anything missing). We are extremely happy with the way they delivered and unpacked our things. We just want to thank PSS for doing such a wonderful job for us. We will definitely use your services in the future, if required, and recommend to family and friends.
Kind regards
Shairaz
Just wanted to inform you that Nigel and Katy delivered our furniture this morning (my wife will do a thorough unpack later to see if anything is missing - not that we think there is anything missing). We are extremely happy with the way they delivered and unpacked our things. We just want to thank PSS for doing such a wonderful job for us. We will definitely use your services in the future, if required, and recommend to family and friends.
Kind regards
Shairaz
Eileen Jackson
Just wanted to let PSS know that Steve Ellis was a huge help to me when shipping many personal items, giving me advice on how to wrap things filling out forms, and encouraging me to take a shot at wrapping a table I had almost decided not to send.
Such good personal care. Made me feel good to be dealing with a company that took pains to see I was happy.
Regards,
Eileen Jackson
Such good personal care. Made me feel good to be dealing with a company that took pains to see I was happy.
Regards,
Eileen Jackson
