FAQs

Below are answers to some of the common questions you may have about international removals and shipping. You will also find FAQ Guides on each of the country pages.

How much will my international removal or shipping cost?

1 answer

How long will it take for my shipment to arrive?

1 answer
You will also need to allow extra time for customs clearance which can vary considerably depending on various factors such as the country, how busy the port is and the contents of the container.

What if I Don't know my removal date yet?

1 answer

Can I change the items on my removal list?

1 answer

What if I don't have a delivery address?

1 answer

How do I find out the cost of Marine Insurance and Shipment Protection cover?

1 answer

Our policy is quick and easy to set up, simply complete our Shipment Protection valuation form with the items you would like to cover and their values.

  • Removal (we pack) consignments cover costs 3% of the total insurable value you declare
  • Vehicle shipments cover costs 2% of the vehicles declared value
  • Self-Pack (you pack) consignments cover costs 5% of the total insurable value you declare
  • Baggage/Airfreight consignments, which are owner packed, will cost 5% of the total insurable value you declare

What will happen on my removal day?

1 answer
It is essential that any international removal is professionally export packed using the correct packing materials. All items will be packed into export approved cartons and all furniture will be wrapped and protected using 6 ply export approved blankets.
Our export packing teams will always bring extra cartons and packing materials on your removal day, so if you are undecided over a particular item, please don’t worry.
Once packing is complete, our crew will create an inventory listing all the items you are sending to your next destination. 90% of full containers are loaded at your home. This is, however, dependent on access to your residence and the type of load.
If you are planning on shipping a part load shipment your goods will be removed from your residence using a PSS vehicle and loaded into a part load container back at one of our depots ready for shipment to your destination.

What happens at my destination?

1 answer

Are there additional charges?

1 answer
All related charges information will be clearly listed in your removals quote and explained to you by your Account Manager. There is a possibility of additional charges if you ship items that are prohibited or restricted entry into the country you are moving to.
Some countries have an agricultural concern, meaning a physical inspection of garden equipment and similar items may be performed upon arrival and in some cases treated. In this eventuality, an additional fee would apply, however, your Account Manager would be pleased to explain this in greater detail.

When is payment due and will I have to pay a deposit?

1 answer